 Welcome to MyJanMarini.com! Your Personal Skinporium™, Where Beautiful Skin Begins Talk to a Jan Marini Skin Care Specialist at 1-888-MYJAN11 (695-2611) |
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Thank you for visiting MyJanMarini.com. MyJanMarini.com is owned by Jan Marini Skin Research, Inc. Please review the "Terms of Use" on this website before making a purchase. By using this website, you agree to be bound by all of our "Terms of Use." If you do not wish to be bound by our "Terms of Use," please do not use this website. This website is not intended for use by anyone under the age of 18 or the age of legal majority in your state, if different. Any purchases made using this website are also subject to our policies appearing on the "Site Policies" and "Shipping" pages. Please review our "Site Policies" and "Shipping" pages before making any purchases using this website. How May We Help You? Check Order Status To check the status of your Internet or Phone order please use our order status page. We also encourage you to create an account. With your account you can track all of your orders, print receipts and create a favorites list. Returns If you are dissatisfied with any product purchased through our site, you may return the item(s) for an exchange or refund within 30 days of the shipping date. Please be advised that prior authorization is required on all returns. Any returns sent to us without return authorization cannot be accepted. Return acceptance is at the sole discretion of Jan Marini Skin Research, Inc. If returning an item(s), you must include all parts, pieces and printed materials in order to be eligible for a refund. Also, to ensure that your returns are received by Jan Marini Skin Research, Inc, please make sure to add insurance to your parcels through your preferred mail delivery service. Shipping fees are only eligible for refund when the original items were either shipped incorrectly by Jan Marini Skin Research, Inc. or damaged during shipping. All other shipping fees are nonrefundable. For authorization to obtain a refund, call 1-888-MYJAN11. Please allow up to two weeks for the return to be processed, at which time a credit or exchange will be made. If you wish to inquire about your return please call Customer Service at 1-888-MYJAN11. Shipping costs are non-refundable.
Contact Us Phone us toll-free at 1-888-695-2611. Customer Service is available Monday through Friday, 8 a.m.-5 p.m. Pacific Time. Customer Service customerservice@MyJanMarini.com. MyJanMarini.com Skin Care Specialist myjanmariniexpert@MyJanMarini.com Order Status orders@MyJanMarini.com Frequently Asked Questions Where is my order? You may check the status of your order instantly with Jan Marini Skin Research, Inc.’s convenient Order Status Page. How can I track my order? Click on Order Status to check the status of your order. Can I change an item in my order? You can add and remove items in your shopping bag prior to Checkout. Can I change or cancel my order after it has been placed? Because our order-fulfillment and shipping system is designed to send orders as quickly as possible, we cannot change or cancel an order once it has been placed. However, you may return products purchased for a full refund within 30 days of the purchase date. To return a purchase, please contact Customer Service at 1-888-695-2611. What does "Temporarily Out of Stock" mean? This means that Jan Marini Skin Research, Inc. does not currently have the item in stock. As soon as the item is in stock, the “Temporary Out of Stock” message will be removed and the item will be available on MyJanMarini.com. Do you ship internationally? We're sorry, but at this time Jan Marini Skin Research, Inc. does not ship to international addresses. Do you charge sales tax? We charge for products at the posted prices, plus applicable sales taxes, if any, for the state to which the product is delivered. At which point do you charge my credit card for my order? Jan Marini Skin Research, Inc. charges your credit card at Checkout. How do I receive authorization for a return? To receive authorization for a return, please have your Order number ready and contact Customer Service via email at customerservice@MyJanMarini.com or you may call our toll-free number, 1-888-695-2611. I didn't receive a full refund on my return. Why? While the full price of your item is credited back to you when Jan Marini Skin Research, Inc. receives your return, please be aware that Jan Marini Skin Research, Inc. items are not eligible for refunds on shipping and handling. I previously ordered a product from Jan Marini Skin Research, Inc, but can no longer find that product on your website. What happened? If you cannot locate a previously ordered item, it may have been discontinued, repackaged, renamed, or replaced. Please contact Jan Marini Skin Research, Inc. Customer Service via email at customerservice@MyJanMarini.com or you may call our toll-free number, 1-888-695-2611 for further information. What if my question isn't addressed in your FAQ? You are always welcome to contact our Customer Service team via email at customerservice@MyJanMarini.com or you may call our toll-free number, 1-888-695-2611 and we will be happy to assist you. |